Refund Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our warehouse as we collect returns in a different department.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery
Refund for Irritation or Other Valid Reasons
If you are unable to use the product due to skin irritation or any other valid reason preventing you from using the product, you have 14 days from the date of delivery to request a return. Any request of this nature made after the 14-day period will not be applicable for a refund.
90 days of advertised refund (if applicable)
In order to be eligible for the refund advertised you need to follow the following steps (as shown on the website before check out)
Step 1: Use the product for at least 60 Days
Step 2: Take some Photos and Document your Progress Weekly
Step 3: Send us the pics/videos documented by email + explanation to show why you are not satisfied
Step 4: Our team will study your request thoroughly and we will confirm to you within 4 days if your request of refund has been accepted
You can check out the instructions on the website itself.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@maybevanillalab.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maybevanillalab.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Assistance request
Any type of request must be made by contacting our customer support. Our agents will respond within 48 hours, from Monday to Friday, from 8:00 am to 7:00 pm (UK time).